Providing quality service is extremely vital to the survival of any service based business. when you maintain positive relationships with your clients this helps your business enhance its reputation and ranking within your industry. A good client relationship often leads to new business by providing the opportunity for quality referrals from your client. It also helps your business stand out from the competition as word of mouth is usually the best kind of referral.
My Definition of client relations
Client relations are considered to be the art of properly managing a business relationship with your current or prospective clients. For most service based businesses, quality management of client relations is a very important part of developing and maintaining of your business. By Robert Merced