Required Policies and Procedures
A provider agency must have policies and procedures in place that include at a minimum:
- Procedures for using a person-centered approach to identify individually determined goals and promoting choice.
- A detailed description of how the provider will protect the health, safety, and well-being of the recipients served.
- Procedures for ensuring compliance with background screening and five year rescreening.
- Hours and days of operation and the notification process to be used if the provider is unable to provide services for a specific time and day scheduled (such as arrangements for a qualified back-up provider).
- Procedures for ensuring the recipient’s medications are administered and handled safely.
- A description of how the provider will ensure a smooth transition to and from another provider (if desired by the recipient or their legal representative).
- The process for addressing recipient complaints and grievances regarding possible service delivery issues.
- Procedures for ensuring recipient confidentiality and maintaining and storing records in a secure manner.
- Policies and procedures which detail the methods for management and accounting of any personal funds, of any and all recipients in the care of, or receiving services from, the provider.